At COWDOG // STUDIO, we want you to be completely satisfied with your purchase. If your item arrives damaged, we will fully refund your purchase or send a replacement at no extra cost. For items that are no longer wanted, we offer store credit for the original purchase price, excluding shipping costs. We want to ensure that every customer has a positive experience with our pottery, so please don't hesitate to reach out to us with any questions or concerns.

A: At COWDOG // STUDIO, we strive to ship items within 5-7 business days from the date of purchase. Once your order has been shipped, tracking information will be provided so you can monitor the progress of your delivery. We understand the excitement of receiving your pottery items and aim to ensure a timely and transparent shipping process for our customers. If you have any specific shipping inquiries or require expedited shipping, please don't hesitate to reach out for further assistance.

If your pottery order from COWDOG // STUDIO arrives damaged in shipping, we've got you covered. We take great care in packaging our products, but in the rare instance that your item is damaged during transit, you will receive a full refund. Simply reach out via email with photos of the damaged item and packaging within 48 hours of delivery, and we will work quickly to process your refund and assist with any necessary return or replacement. Your satisfaction is our top priority, and we are committed to ensuring that you receive your pottery in pristine condition. Thank you for choosing COWDOG // STUDIO for your handmade pottery needs.

At COWDOG // STUDIO, returns are accepted for store credit within 30 days of purchase. Please note that the customer is responsible for the cost of shipping the item back to us. Once the returned item is received and inspected, we will issue store credit that can be used towards future purchases. We believe in the quality of our products and want our customers to be satisfied with their purchases. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Yes, absolutely! At COWDOG // STUDIO, we offer the option for customers to select local pick up. This means you can come to our studio to pick up your purchase and even take a look around to see where all the beautiful pottery is made. We believe in creating a personal and engaging experience for our customers, and we welcome you to come by, see our workspace, and pick up your pottery directly from us. This not only helps support our business but also gives you the opportunity to connect with the process and craftsmanship behind each piece. When you choose local pick up, you can be assured that your purchase will be ready and waiting for you at our studio. We look forward to welcoming you and sharing the unique experience of COWDOG // STUDIO with you at our studio!